FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 9.30 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per apartment?
The price displayed are per apartment.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and included in the price displayed, bring your own pool towel.
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
Yes, there is a private 12x5 meters pool open from May to September.
Is there a telephone, fax, email connection available?
Yes, for telephone you will be charged by useage and there is also a fax. There is an Internet cafe nearby in Castellina
Are there local grocery stores?
Yes within 4  kilometers, in Castellina. 
How far are the airports?
Florence 40 minutes, Pisa 2 hours, Bologna 2 hours, Rome 3 hours.  
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your useremail and password.