FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per apartment?
The prices displayed are per apartment.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and included in the price displayed, pool towels are provided (one per person per week).
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
Yes, there is a 13 x 6 meters open from April to October
Is there a telephone, fax, email connection available?
Yes, for telephone you can receive messages and dial out during information desk hours (we recommend you bring a pre paid phone card) for email if you do not have your own computer with you there is an Internet café nearby.
Is there a balcony or terrace belonging to the apartment?
Yes all have.
Are there local grocery stores?
Yes within 1 mile. 
How far are the airports?
Florence 45 mins, Pisa 2 hours, Bologna 2 hours, Rome 2 1/2 hours.
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your useremail and password.