The speed at which you responded. From my initial e-mail to Sean inquiring about the property right to the very end your response time was outstanding. Fast friendly service is a definite plus especially to Americans who want everything yesterday if you know what I mean.
No problems, good directions. Your company is doing it right as far as I am concerned.
Vincent DeMauro  (Florida )

Michela,
I want to thank you for all your recommendations and correspondance with me
before the trip. It certainely added a lot and helped make a really special
trip for us. All you recommendations were great (parking at the stadio
helped us a couple times in Siena)
We are  very pleased with To-Tuscany and the service provided (I'm sure
you've heard about our dissatisfaction about the pool not working, but that
falls with the owner of La Casetta not To-Tuscany in any way). I'm sure we
will book through you again
La Casetta, all in all, was a great choice for us. THe property was
beautifully mained, and the house very nice. THe location was perfect for
exploring the many villages and cities. Thank you for helping to choose that
particular villa.
I look forward to working with you again in the future.
Regards,
Anna-Sigga 

Dear Sean,
Thank you for all your assistance over the two years we planned our trip to Radda in Chianti.  For us, it was well worth the wait.  We fell in love with the town of Radda.  It is not a "tourist" town. It felt like home.  The butcher, wine merchant, fruit vendor, ceramicist, despite the fact that we speak no Italian, made us feel welcome.  Your restaurant suggestions were excellent, accurate, and appreciated.  Tom especially loved San Sano.  I thought Volpaia and La Vigne in Radda were exceptional.  Thank you again.
But, most of all the Soldani family are friendly, generous hosts.  The Casa Ceperano was immaculate.  Sarah was always there and helpful when needed.  You may have heard that one of our sons had his possessions stolen from their rental car on the outskirts of Rome.  Sarah helped  replace their rental car with Thrifty in Florence, directed them to malls and shops where they could buy replacement possessions, and was just very kind and thoughtful.  Our only disappointment was that we could not have Sarah cook for the family while we were there.  So, of course my sons are talking that we must go back soon!
Thank you again for a memorable vacation in beautiful Tuscany.
Sue Claeys (Hansville, WA)

We LOVED our stay at Montefiore!! The Pesci villa was just perfect for us!
Here are my answers to your questions:
What did you like about our service?
The customer service we received was outstanding! Any question I had was promptly answered (even from representatives in Britain, when necessary), and every request given consideration. I was extremely pleased with the level of detail in the information that was provided to us....especially since this was our first trip to Italy!
What did you dislike about our service?
Driving directions to Montefiore could have been more detailed.....we had some difficulty finding it, but it was also our first day driving in Italy! After the week of driving around the region, I think we probably would have been more "successful!"
Please offer some suggestions to improve our website
I loved it! And I loved the level of detail (especially specific details about what would be available in the surrounding villages, etc.)

Marla