Unfortunately, all good things must come to an end. We left Italy on June 17th after two wonderful weeks in the Tuscany area. The villa was even more beautiful and comfortable than depicted on your website. Carlo, the caretaker, was very kind and arrived every morning to check on things and to clean the pool. Our vacation was thoroughly enjoyable and we want to thank you and your company for making it such a memorable event. We also want to compliment you on your directions to the villa from Florence. They provided the right amount of information and we arrived without any difficulty.

We wanted to pass on a few suggestions related to this property so future customers have an even better experience:

1) Since Carlo does not speak English, it would be helpful to have general instructions on the stove, dishwasher, washing machine and TV in English.
Since we have traveled to Italy before, we could figure out the appliances, but a first-time visitor from the States may have issues. We were able to communicate with our limited Italian and he was very gracious with our less-than-perfect pronunciations. 
[TT response - suggestion passed onto villa owner]

2) Although your website stated that the villa had a microwave, one was not present (not that it mattered to us since we like to cook, but some people may be expecting one).
[TT response - we have check our information and edited the villa description accordingly]

3) Your website had good information on the surrounding area and some local restaurants, but it would be nice to have a book of current brochures and tourist information available in the villa.
[TT response - suggestion passed onto villa owner]

4) We always like to peruse a guestbook and see from where other guests in a property have traveled, so we suggest you consider starting one for this property. 
[TT response - suggestion passed onto villa owner]

5) You may want to consider giving customers some options on the starter packs. Since we are coffee drinkers, we used all of the espresso but did not touch the tea bags. Also, I doubt that many customers would use five pounds of sugar during their stay, particularly those who are only there a week.
[TT response - the starter pack can be edited by our client's when requesting it, the cost for the pack changes according to the changes a client makes]

Again, thank you very much for your fine customer service and for providing us the opportunity to stay in such a beautiful, well-appointed and well-located villa. We are already talking about our next trip and you can be assured that To Tuscany will be our first choice for renting a property.

Mille grazie,

John & Nicole Jesse (USA)

Hi Lisa,
Just wanted to let you know that the Docciolina Villa did not dissapoint, it was even more beautiful than the pictures.  We were there for one week from Sept. 1-8, 2007 to celebrate my 50th birthday.  The villa was spotless clean with everything we needed, the view was wonderful as was the very clean pool.  Carlo came every morning to clean the pool, he was the most wonderful host and never entered the villa while we were there, he just cleaned the pool and
left.   I would highly recommend this villa for pure relaxation and
excellent location for daily wine touring.
Cheryl

Overall impression: Good - plenty of space
Highlights: The pool was fantastic & the owners of the villa were lovely. Also
hiring chef Andrea & the Il Fiasco 'team' to serve us a meal at the
villa was brilliant and was the icing on a lovely day which included a
birthday & engagement.
PS The restaurant at La Planca (Le Cernacchie Trattoria) was excellent &
only 5 mins away.
Unpleasant surprises: We would have liked some comfortable seats in the entrance hall area
where we could all have collected together but would have a cool breeze
with the main door open. The lounge area was associated with one of the
bedrooms and was rather dark and difficult to sit together as a single
group of seven. Trying to get some air in there meant moving a lot of
furniture & opening huge shutters and we didn't want to upset the place
for a short time. All the seats we used regularly were very upright.
Peter  (UK)

Overall impression: WOW!!!!  It was perfect.
Highlights: Just taking it easy around the villa.  Of course, traveling around Tuscany & seeing the sights was great.  (Also, we loved the restaurant in La Panca.)
Unpleasant surprises: NONE
Harry  (USA)

Overall impression: Excellent a great chillout place
Highlights: Excellent local Food and wine(Trattoria le Cornacchie in la Panca)and visiting all the main Tuscan cities in our central area.
Unpleasant surprises: No
Michael (UK)

Overall impression: CONSISTENT WITH THE DESCRIPTION, VERY GOOD. THE OWNER WAS VERY HELPFUL AND WELCOMING.
Highlights: SUN, SWIMMING POOL AND SCENERY.
Unpleasant surprises: NONE.
Azad (UK)