FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per villa?
The prices displayed are per villa.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and are included in the price displayed, pool towels are also provided.
Is the central heating included in the price?
No, the central heating is by consumption when required.
Is there a swimming pool?
Yes, there is a swimming pool and it is 14x7 metres and has a diving board. The pool is open from May until the 15th October.
Is there a telephone, fax, email connection available?
There is no phone, we recommend you hire a mobile phone with your car, many car hire companies now offer this service. An internet connection is available in the villa and this is free of charge. Bring your own computer.
Are there local grocery stores?
Yes within 3km in Gaiole in Chianti.
Where can we rent bicycles?
In Radda in Chianti, 7km away, at Bar Dante, delivery to the Information point can be arranged. Their contact details are: tel +39 0577 738815, email: kferru@tin.it  
How far are the airports?
Florence 1 hour, Pisa 1 hour and a half, Bologna 2 hours, Rome 3 hours.
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your useremail and password.
If necessary, how do we contact To Tuscany once in Italy?
As all the villas are privately owned and managed we have no on-site representative however we can be contacted at any time during your stay in Italy. You can call +39 339 5351017 or +39 334 3981530.