FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per apartment?
The price displayed are for the apartment.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and included in the price displayed, bring your own pool towel.
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
Yes, it is 5 x 12 meters. It is open from May to September
Is there a telephone, fax, email connection available?
No, there is a no telephone. In Volterra there is an Internet cafe and in all towns and most villages there are public phones that use prepaid cards.
Are there local grocery stores?
4km away in Volterra there are many shops and restaurants 
How far are the airports?
Florence 1 hour 15 minutes , Pisa 1 hour, Bologna 2 hours, Rome  3 hours
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your useremail and password.