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Coronavirus

Our Approach to Coronavirus

Our top priority is everyone’s health and wellbeing so we recommend that all guests adhere to the official travel advice given by international authorities such as governments and the World Health Organization (WHO).


What can I expect in Italy?

Basic Coronavirus measures are similar everywhere. In Italy it includes social distancing, mandatory mask wearing, coronavirus sanitisation and the prohibition of gathering in large groups. A minimum distance of 1 meter is required between people, however it is recommended for better protection of everyone's health to keep a distance of at least 1.80 meters.

For the most up to date measures in place in Italy, please refer to the Italian Government website: www.salute.gov.it/nuovocoronavirus. Coronavirus measures are updated on a regular basis so we advise that you refer to this information prior to travelling.


2021 Book with Confidence

While deposit payments are non-refundable, we want to be as fair and flexible as possible. To help we now offer to make changes to your booking free of charge. For 2021 there will be no admin fee to change dates or villas, we will simply move your deposit to any of our other villas in 2021 or 2022 free of charge, as long as you do this before the final balance payment is due (65 days before travel). We can also transfer your deposit to a friend or family member without charge.

Please note moves are subject to availability. If the 25% Deposit payment price for the new booking is higher than the value of the original booking, you will be required to pay the difference. In the case where the 25% Deposit payment for the new booking is lower (for example, the new booking falls into a different season), the difference cannot be refunded nor calculated towards the balance.

What happens about my balance payment?

Balance payments are due 65 days before your arrival at the villa. However, due to the uncertainty of the Covid-19 situation, we will continue to review this. We will work closely with our Villa Owners to offer as much flexibility as possible for our guests with regards to balance payments.

Cancellation by Us (due to Covid-19)

If we have to cancel your booking due to Covid-19 or travel restrictions in Italy, we will contact you to discuss your options. We are able to offer a move to a later date or a credit voucher so that you do not miss out on your Tuscany holiday. Of course, if you would rather a refund, we can arrange this for you.

Cancellation by You (due to Covid-19)

For changes to existing bookings, we are working to provide our guests with the possibility of a postponement on a case by case basis. We will not charge any additional amendment fees for this.

In the event the authorities are not advising against travel and you choose to cancel, To Tuscany’s standard cancellation conditions will apply. If this is your preferred option, we would suggest you contact your travel insurance company to see whether you are able to recover any cancellation costs.

As part of your booking agreement you have confirmed that you have travel insurance in place. We strongly recommend you check your policy to ensure you have sufficient comprehensive insurance cover. We will endeavour to support you with your insurance claim.


Our Promise & Commitment to You

We are incredibly proud to be a team of passionate people. Our guests and their safety is of the upmost importance to us and we understand that flexibility is key to this.

If you are unsure of any of the above or you would like to know how we can help, we encourage you to reach out to our team of Villa Specialists. Due to the anticipated high level of enquiries, may we request that all guests contact us via email in the first instance so that we can respond to you as quickly as possible. We will do our best to accommodate your needs and alleviate any concerns you may have.

We would like to convey that our thoughts are with those directly affected by the virus and to express our solidarity for health workers and others around the world who are working on the behalf of everyone to stop the spread of the virus.

We would like to thank you for your cooperation and understanding during this difficult time.

To learn more about the Coronavirus and see the latest updates from the World Health Organisation (WHO) in Geneva click here: https://www.who.int/emergencies/diseases/novel-coronavirus-2019


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