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Our Approach to Coronaviruss

Our top priority is everyone’s health and wellbeing so we recommend that all guests adhere to the official travel advice given by international authorities such as governments and the World Health Organization (WHO)

What can I expect in Italy?

Basic Coronavirus measures are similar everywhere. In Italy it includes social distancing, mandatory mask wearing, coronavirus sanitisation and the prohibition of gathering in large groups. A minimum distance of 1 meter is required between people, however it is recommended for better protection of everyone's health to keep a distance of at least 1.80 meters.

What will be open?

Food stores will generally be open as will museums, cathedrals and churches. Shops, bars, wineries and restaurants can open as long as they comply with the measures set out by the authorities. While out you will see signs with advice and floor markings that indicate where to stand or wait. Usually service staff wear masks and gloves and you may find transparent screens at cash tills or other points of contact.

Will I need a mask in Italy?

The use of a mask is mandatory in enclosed public and private spaces which are accessible to the public, including public transport and taxis. The use of masks is not mandatory for children under six years of age, for people with forms of disabilities that are not compatible with the continuous use of the mask and for people living together.

Will swimming pools be open?

Swimming pools will be open unless you are advised otherwise. Where swimming pools are private to the villa there should be no changes to their use. Where swimming pools are shared there may be restrictions on space around the swimming pool area and opening hours. Also shared pools are unlikely to be supplied with sunbeds or other pool furniture (unless furniture can be safely individually assigned to guests).

How can I help while in Italy?
To help control the virus complete the Coronavirus Autocertificazione form to declare you do not have the virus to the best of your knowledge whenever you are asked. Bring a thermometer and regularly check your temperature. Villa managers are able to help anyone with a body temperature above 37.5C find medical help. Due to the extraordinary measures in place your cooperation is appreciated as it may take longer than usual to prepare your villa so check-in times may vary.

What happens about my balance payment?

  • Balance payment dates, for all 2020 arrivals, are reduced from 65 to 30 days before travel so guests have more time to decide on their travel arrangements.

What happens if the Italian authorities advise against all but essential travel to your villa at the time of your planned arrival date?

  • If you are due to travel imminently, alternative options will be discussed with you. These may include postponing your trip.
  • If you are travelling to the villa after 30th May 2020, we will contact you nearer to your planned arrival date, provided travel advice against all but essential travel is still in place.

What happens if the authorities don't specifically advise against travelling to Italy at the time of travel?

  • For changes to existing bookings, we are working to provide our guests with the possibility of a postponement on a case by case basis. We will not charge any additional amendment fees.
  • In the event the authorities are not advising against travel and you choose to cancel, To Tuscany’s standard cancellation conditions will apply. If this is your preferred option, we would suggest you contact your insurance company to see whether you are able to recover any cancellation costs.

Our Thoughts

We would like to convey that our thoughts are with those directly affected by the virus and to express our solidarity for health workers and others around the world who are working on the behalf of everyone to stop the spread of the virus.

We remain available for any assistance you may require, please don’t hesitate to contact us. Due to the anticipated high level of enquiries, may we request that all guests contact us via email in the first instance so that we can respond to you as quickly as possible. We would like to thank you for your cooperation and understanding during this difficult time.

To learn about the Coronavirus and see the latest updates from the World Health Organisation (WHO) in Geneva click here: