FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00 am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the home page.
Are the prices per person or per apartment?
The price displayed are per apartment.
Are linen and towels provided or do I need to bring my own?
Yes linen and towels are provided and included in the price displayed, bring your own pool towel.
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
Yes, there is and it is 14x7 meters. The pool is open from Easter to November
Is there a telephone, fax, email connection available?
There is no phone, we recommend you hire a mobile phone with you car, many car hire companies now offer this service. Casa Amore only has a high-speed wireless internet access available for an additional fee. Please bring your own laptop.
Is there a balcony or terrace belonging to the apartment?
Yes all have with exception of Casa la Botticella and Casa Stella.
Are there local grocery stores?
Yes in San Sano there is a small grocery store, only a few meters away from the hamlet. 
Where can we rent bicycles?
Please contact D.F. BIKE at http://www.dfbike.it/
tel and fax: +39-0577-271905
email: info@dfbike.it 
Where are the nearest riding stables?
Please see the following link http://www.castelloditornano.it/maneggioingle.htm
How far are the airports?
Florence 1 hour, Pisa 2 hours, Bologna 2 hours, Rome 3 hours.
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be accessed by logging into your booking details using your useremail and password.
If necessary, how do we contact To Tuscany once in Italy?
As all the villas are privately owned and managed we have no on-site representative however we can be contacted at any time during your stay in Italy. You can call +39 339 5351017 (English speaker), +39 334 3981530 (English speaker) or +49 (0) 89809654 (German speaker).