FAQ - Frequently Asked Questions

At what time should we arrive and depart?
Arrival time 16.00 if you arrive after 19.00 please telephone
Departure time 10.00am
Can you help with travel arrangements?
For help on travel arrangements by car, by plane or by train select Reach Tuscany from the
home page.
Are the prices per person or per apartment?
The prices displayed are per apartment.
Are linen and towels provided or do I need to bring my own?
Yes, linen and towels are provided and included in the price displayed, bring your own pool
towel.
Is the central heating included in the price?
No, the central heating is charged on consumption when required.
Is there a swimming pool?
Yes, it is 10x5 metres. The shallow end is 1.20 metres increasing to 1.80 metres at its
deepest. It is open from the end of April to mid October.
Is there a telephone, fax, email connection available?
There is no phone, we recommend you hire a mobile phone with your car, many car hire companies now offer this service. There is no internet connection available in the villa but in Radda in Chianti, about 15kms away, there is an Internet point called Bar Sandi.
Is there a balcony or terrace belonging to the apartment?
Yes there is a large furnished covered terrace and a covered pergola close to the swimming
pool.
Are there local grocery stores?
Yes within 1km in Lecchi in Chianti and San Sano
Where can we rent bicycles?
In Radda in Chianti at Bar Dante, delivery to the Information point can be arranged. Their contact details are; tel +39 0577 738815, email kferru@tin.it
How far are the airports?
Florence 1 hour, Pisa 2 hours, Bologna 2 hours, Rome 3 hours.
When do I get road directions?
Directions are provided with your final confirmation, after full payment is received.
Where do I find the directions?
The directions can be found as a link on your final confirmation email. They can also be
accessed by logging into your booking details using your useremail and password.
If necessary, how do we contact To Tuscany once in Italy?
As all the villas are privately owned and managed we have no on-site representative however we can be contacted at any time during your stay in Italy. You can call +39 339 5351017 or +39 334 3981530.