Join our mission to set the bar on service
Our mission is to give guests a passionate connection with Tuscany. We believe that expertly advised travel is life changing. We want everyone to gain a cultural perspective and understanding of life in Tuscany and Umbria which may help them question their own values and lead to a better world.
What makes us special
Over 25 years ago, our founder Sean and his wife Sabina moved to Tuscany where they created their first villa rental in a restored Chianti winery and provided guests with unique, genuine and authentic experiences. Today, guests can enjoy the same local knowledge and personal service that Sean and Sabina have always offered in many of our superb rental villas.
Share our values
Empathy - caring for colleagues, providers and guests
Responsibility - leading by example and taking ownership of assigned roles
We not me - encouraging all voices and being generous with talents
Well-being - nurturing health and environments for a substantiate future
Tastefulness - opening up to a variety of cultural and aesthetic preferences
Benefits
• Advance your skills with our constant review and development program and gain new talents as you develop in your role.
• Go on annual travel experiences to get familiarised with Tuscany, the birthplace of the Rinascimento, filled with awe-inspiring landscapes and home to some of Italy’s finest food and wine.
• Being at the heart of our niche travel company means you will experience working in a true family business atmosphere with regular contact with the owners.
• Working in a spacious air-conditioned environment allowing you the freedom to create and watch your ideas put into action.
• Enjoy working in Whitstable, one of the UK's most desirable seaside towns and have the chance to be healthy and happy!
Villa Specialist (English Speaking)
Role Profile
Job Title: Villa Specialist
Pay Scale: Level 2
Reports To: Assistant Customer Service Manager
Job Overview
The Villa Specialist is responsible for managing inbound communications from prospective guests, matching them with villas that best meet their needs in a confident, empathetic, and efficient manner. In-depth knowledge of the villas offered by To Tuscany, as well as the regions of Tuscany and Umbria, is essential. The Villa Specialist engages guests with charm and respect, striving to exceed expectations and encourage repeat business. This role also includes a sales aspect, where meeting company targets is crucial. Additionally, the Villa Specialist may support other areas of the business to meet overall objectives.
Responsibilities and Duties
• Respond to guests in a conscientious and timely manner.
• Listen to guests' concerns and take appropriate actions.
• Collaborate with team members to ensure the efficient running of the business.
• Continuously expand knowledge about Tuscany and Umbria.
• Maintain up-to-date knowledge about the villas offered.
• Assist with managing business social media platforms.
• Support the team in maintaining the high standard of company websites.
• Work efficiently and identify opportunities to extend the role into other areas of the business.
• Drive sales efforts and meet targets by matching guests with villas that best meet their needs
• Track and report on sales performance, suggesting improvements to meet and exceed goals.
• Working in a small team, maximum 5 days a week, alternate weekends.
Requirements and Qualifications
• Excellent communication skills and telephone manner
• Positive attitude
• Proficient in office PC skills
• Strong sense of ownership and pride in performance and its impact on company success
• Ability to handle difficult situations and problem-solve effectively.
• Team player
• Good time management skills
• Willingness to learn new skills to contribute to the company's growth
What We Can Offer You
To Tuscany is committed to fairness and equality of opportunity. We value and respect people’s different backgrounds, characteristics, ideas, and beliefs.
We invest in training and development, recognising the importance of supporting and enabling our team to reach their maximum potential.
We offer:
• 28 days annual leave, which includes all regular Bank Holidays
• Flexible Pension scheme
• Cycle to work scheme
• Primary Health Plan
• Hybrid home/office working rota
• Competitive starting salary and progression opportunities
• In-house and external training opportunities available throughout the year
• Up to 20% discount on our villa rentals for your friends and family
• Regular social events
• Possible familiarisation trips to Tuscany and Umbria to get to know the geographical area, villas, and villa owners
• A performance review and development scheme to support you in realising your career aspirations
• Possibility of flexible working time across our 7-day rota
You will be part of a small yet busy customer services team, working closely with other employees within the company. Successful, effective performance can lead to role development opportunities. If you have a true passion for travel and share our values, then we look forward to hearing from you. You should apply for this role by sending your CV and covering letter to melanie@to-tuscany.com.
