The following conditions, together with our privacy policy and the relevant property access and booking information set out in our website (“Additional Terms”) (in each case as may be updated from time to time), constitute a binding contract between you and us (“conditions”). The Additional Terms applicable to any property booking can be found at the section headed Important Booking Information on each relevant page of our website. You must read all of this information carefully before proceeding, because by using our website and/or making any booking through us, you confirm your agreement to each of these conditions, our privacy policy and the Additional Terms.
1. Conditions
To Tuscany is also referred to as “we”, “us” and “our” in these conditions. The lead name on any booking is referred to as the “client” and is also termed “you” and “your” within these conditions. Our property owners (“owners”) and our local representatives are referred to as appropriate. A separate booking contract will come into force with the owner when you make a booking, as explained below – see section 2 (The booking contract).
All references to the term “force majeure” within these conditions shall have the meaning given in section 13 (Cancellations made by us).
2. The booking contract
To Tuscany acts as an intermediary between you (the client) and the property owner. The online booking form, together with your villa rental documents (which we will provide in accordance with section 6 (Confirming a booking) below) constitute a contract between you (the client) and the owner. This contract begins on the date on which your booking request is accepted by us on behalf of the owner and a ‘Confirmation of Reservation’ is dispatched by us to you (the client) by email, in accordance with sections 3 (Correspondence) and 6 (Confirming a booking) below. When you confirm a booking, you confirm that the conditions under which the booking is made are understood and accepted on behalf of all guests in your party.
This contract and any matters arising from it are governed by the laws of England and Wales and the parties (you and we) agree to submit to the exclusive jurisdiction of the Courts of England and Wales.
3. Correspondence
We will send all correspondence to the lead name on your booking using the private email address supplied by you as part of the booking process. If you require us to use an alternative email address that is a business address, you will also need to provide a private address for us to use in case of emergencies.
Any requests, amendments and cancellations must be emailed by the lead name on your booking to your villa specialist. Correspondence in writing must be addressed 72 Chestfield Road, Chestfield CT5 3LU, UK. All other references in these conditions to providing notice to us in writing must be sent to this same email address.
4. Data Protection Act
We are liable for putting in place all proper security measures to protect any personal information you supply about yourself and your party. Although we may pass on this information to our suppliers and the public authorities where required by law, we will not give any information to any person not responsible for part of your villa rental. For information about how we handle and use your personal information, please see the To Tuscany Privacy Policy on our website, or ask us for a copy before you book.
5. Making a booking
All bookings are made on our website. Once you register a booking option on a property, it will be held in our systems for a maximum of three (3) days. If we receive another booking request for the same property within this time, we will notify you by email and you will have forty-eight (48) hours to confirm your booking and pay the deposit via the online booking form.
6. Confirming a booking
Unless agreed otherwise, your booking will be confirmed when you complete and submit the online booking form and pay a 25% deposit of the total villa rental cost, in each case via our website. The final balance of your villa rental should be paid in full no later than sixty-five (65) days before arrival date.
We will require payment in full where bookings are made within seventy (70) calendar days of arrival date.
For bookings confirmed before seven (7) days prior to arrival you are granted a cooling-off period of forty-eight (48) hours after confirmation of your booking (as confirmed in accordance with the paragraph below). A full refund, minus any bank or credit card charges, will be paid to you if you cancel in writing during this period. Once the forty-eight (48) hours cooling-off period expires, you will be liable for the full cost of the villa rental. Your deposit will only be returned if we (acting on behalf of the owner) decide not to accept your booking.
When we accept your booking on behalf of the owner (as explained in section 2 (The booking contract), we will dispatch a ‘Confirmation of Reservation’ to you by email, at which point a contract will come into effect between you and the owner. You must check the Confirmation of Reservation carefully and notify us immediately if there are any discrepancies.
We will not be liable for any damage, losses or expense suffered by you as a result of your failure to notify us of any errors in your booking within forty-eight (48) hours of your receipt of the Confirmation of Reservation.
Your villa rental documents, directions to the property and contact details for the owner or the local representative and for emergencies will be emailed to you in accordance with section 3 (Correspondence) once we have received full payment.
7. How to pay
We accept payment by most major credit and debit cards, Paypal and bank transfer. Card payments are processed by Trust Payments for To Tuscany Ltd and a subsidiary To Tuscany Marlisea EU Ltd.
8. Making a special request
You should make any special requests about the property’s facilities (such as, twin or double bedded room or a particular facility which is an important factor in the choice of your rental) in writing at the time of booking by email in accordance with section 3 (Correspondence) at least eight (8) weeks before your arrival date. We will pass on all requests to the property owner but we do not accept responsibility for a request to be effected and we will not be liable for any damage, losses or expense you may suffer as a result of such request being implemented or not being implemented as the case may be.
9. How to amend your booking
If you wish to implement minor amendments to your reservation, you must make the request in writing by email in accordance with section 3 (Correspondence). While we will attempt to make the requested amendment, unless required by law, we cannot guarantee that it will be done and we will not be liable for any damage, losses or expense you may suffer as a result of such amendment being implemented or not being implemented, as the case may be.
Your minor amendment request must be received no later than twenty-eight (28) days before your date of arrival date. You will be liable for a €50 charge per booking, plus any expenses incurred by us or the villa owner in implementing the amendment.
The only exception to the twenty-eight 28 day rule is a transfer of booking from you to a third party. We recognise that in some circumstances you may be prevented from taking up your villa rental for reasons beyond your power, such as jury service, illness, or the death of a close relative. In such a case, it may be possible to transfer your booking to another person. We will decide whether the transferee is acceptable and we reserve the right to consider the change of name to be a cancellation, in which case you will be liable for the charges described under the conditions of cancellation see section 10 (How to cancel your booking), below.
You must request the transfer in writing by email in accordance with section 3 (Correspondence) above as soon as you become aware of your changed circumstances. Please supply the name and address of the transferee, the outstanding balance and the administration fee, and enclose or attach documentary proof of the reason for the change.
By accepting a transfer of the booking into their name, the transferee agrees to be bound by these conditions including, for the avoidance of doubt but without limit, our privacy policy. Both transferor and transferee will be jointly and severally liable to pay the balance of the rental price and any additional charges associated with the booking and/or its transfer.
10. How to cancel your booking
We require all cancellations to be made by email to your villa specialist. We will cancel your booking on the day we receive your confirmation of cancellation.
The following cancellation charges will apply in the following circumstances:
More than 66 days before arrival date – loss of deposit
65 days or fewer days before arrival date – 100% of total Villa Rental Cost
During your holiday – 100% of total Villa Rental Cost
11. How to re-book following a cancellation
If you wish to cancel a villa rental and re-book a different property, you will be subject to any applicable cancellation fees outlined above. If the new booking carries a greater deposit than has already been paid for the cancelled property, the balance is due and payable by you immediately upon submitting your booking to us in accordance with section 5 (Making a booking).
12. Amendments made by us
From time to time, villa owners may make changes to their properties, including pricing. As independent suppliers provide the properties advertised on our website, we have no control over such changes and we are not bound to advise you where we have no knowledge or are not given reasonable notice of such changes prior to your arrival date and we will not be liable for any damage, losses or expense you may suffer in the event of such changes.
However, where we receive reasonable notice of a significant change after issuing a Confirmation of Reservation but prior to your arrival date, we will make all reasonable efforts to advise you of that change before arrival date.
If the change reduces the standard of accommodation, we will offer you other choices of equivalent or similar standard to your original booking. Alternatively, you may continue with the original villa rental or cancel your booking and receive a full refund. If you choose a more expensive villa, you must pay the difference in price, if your choice is a cheaper villa, we will refund the difference.
If a change takes place while you are in resident in your villa rental and you are unable to access most parts of the property, we will make all reasonable efforts to find a suitable alternative property, for which you will bear no extra charges, or you may depart early and we will compensate you (acting at our discretion), if appropriate, for the inconvenience.
It is always possible that, despite our best efforts, some of our villas may be priced incorrectly on our website. We will normally check our pricing before accepting your booking so that, where the correct price at your booking request date is less than our stated price, we will charge the lower amount. If the correct price at your booking request date is higher than the price stated to you, we will contact you for your instructions before we accept your booking request.
13. Cancellations made by us
We reserve the right to cancel your booking for any reason. For example, we may cancel your villa rental because of your failure to abide by these conditions, such as meeting the time limits for payments outlined in section 6 (Confirming a booking).
We may also be forced to cancel your booking due to unforeseen circumstances or for extraordinary reasons beyond our control known as “force majeure” or a “force majeure event”. Section 15 (Our responsibilities and liability to you) below explains what sort of losses and damage would be considered foreseeable.
A force majeure event includes but is not limited to strikes, lock-outs and other industrial disputes, act of God, war, riot, civil strife or commotion, terrorist activity actual or threatened, malicious damage, compliance with law or government order, rule, regulation or direction, accident, breakdown of plant or machinery or other technological problems, fire, flood including relating to river water levels, storm or any other natural disaster or adverse weather conditions, epidemics, outbreaks of illness or default of our suppliers or contractors.
Where we are required to cancel your rental prior to arrival date because of unforeseen circumstances, a force majeure event, we will endeavour to offer appropriate alternative arrangements of a similar standard and price. Where we are only able to offer accommodation of a lower standard, a refund will be made of the difference in price. If we cannot fulfil our contract with you, we will give you a full refund.
In some circumstances that we deem appropriate, excluding force majeure, as described above, we will pay compensation in accordance with section 15 (Our responsibilities and liability to you).
14. Pricing and our ‘Price Match Guarantee’
Our online prices are given in Euro (€) and are the total price for a week’s rental, unless otherwise stated. We reserve the right to increase the advertised price before confirming your booking, and to charge a surcharge reflecting any change in currency conversion rates where these affect the price on the day of payment.
Our ‘Price Match Guarantee’ ensures that the price you pay us is the lowest price available on the market. If you see the same villa published at a lower price for the same dates, we will match the price. The competing price must be advertised in Euro because we cannot guarantee currency conversion prices.
15. Our responsibilities and liability to you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these conditions, we are responsible for damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if, either, it is obvious that it will happen or if, at the time the contract was made between us being upon our dispatch of the Confirmation of Reservation in accordance with section 6 (Confirming a booking) above both we and you knew it might happen (if you discussed it with us during the booking process, for example).
We rigorously check the information that we provide about our villa rentals and reproduce this in our property descriptions in good faith, exercising all due skill and care.
We market and rent properties owned by independent suppliers and use reasonable skill and care when selecting suppliers of the services that comprise your villa rental. Our suppliers must meet our high standards, including regular maintenance of the properties.
Any special booking conditions required by property owners or their agents shall be binding and will be provided to you in writing in accordance with section 6 (Confirming a booking) above.
We are not liable for business losses. We only supply our villa-booking services for domestic and private use. If you use our services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.
We are not liable to provide services and will not be responsible in any way whatsoever for any damage, losses or expense due to or arising from any acts or omissions on the part of our suppliers including their employees and agents or other third parties – such liability rests solely with the relevant supplier(s) and/or third-party/parties and their respective employees and agents.
We will not be liable for any noise or disturbances that arise from beyond the boundaries of the property which are beyond the owner's control.
Where an unexpected breakdown in service occurs, we require our suppliers to resolve the issue swiftly. We are not liable for any interruption or failure of public utilities such as gas, electricity or water, or to similar disruption to internet connection or any damage, losses or expense you may suffer as a result of such interruption or failure. Where you experience such problems, we ask that you inform us and the property owner immediately in writing using the email addresses set out at section 3 (Correspondence) so that we can try to rectify the situation.
We are not liable for services or facilities outside of our agreement or any damage, losses or expense arising in connection with such services or facilities, meaning services and facilities not specifically stated on our website or within these conditions.
We are not liable for any damage, losses or expense for any upset or suffering you experience as a result or arising out of your failure to supply relevant information when making and/or confirming your booking in accordance with section 6 (Confirming a booking).
Nothing in this Agreement shall limit or exclude our liability for anything that it would be unlawful to limit or exclude, which includes liability for:
• death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; and
• fraud or fraudulent misrepresentation.
For the avoidance of doubt, we do not pre-arrange multiple travel components or provide all-inclusive or any other ‘package’ type arrangements. We accordingly have no liability under the Package Travel, Package Holidays and Package Tours Regulations 1992 or related legislation or regulation as may be amended from time to time.
16. Your responsibilities
You are responsible for securing all relevant and valid documents for your trip, such as passports, driving licenses or for checking in for any flights, trains or ferry services. We will not be liable for any damage, losses or expense you may suffer as a result or arising out of any discrepancies with such documents or services.
The lead person on the booking should be 21 years old or over and will be responsible for ensuring acceptable standards of behaviour are met by all party members at all times. We reserve the right to terminate your villa rental should we, our owners or local representatives deem that your behaviour or the behaviour of a member of your party could endanger life, cause damage to property or abuse the enjoyment of others. No refund or compensation for any cancelled booking is payable and except as stated in section 15 (Our responsibilities and liability to you), we shall not be liable for any damage, losses or expense arising under or out of such circumstances.
We indicate the number of guests able to stay at our properties on our website and in our documentation. You must not exceed this number, except in the case of infants under two (2) years of age, the number of which may be restricted which will be indicated on our website, where applicable. If you exceed the guest limit we may cancel your villa without a refund.
You must not use any photography or film taken at your villa for commercial use without our prior, written authorisation.
All our properties are thoroughly cleaned between each rental period and you are expected to leave the property clean on departure or pay any subsequent cleaning charges, which will be notified to you in writing if applicable.
In making a booking with us, you accept that any loss or damage caused to a villa or its contents by you, your pets or any member of your party are your responsibility. You are liable for any such loss, theft, damage or any related expense. You must immediately report any damage to the property owner or manager whilst on-site at the villa. In addition, you must inform us in writing in accordance with section 3 (Correspondence). You will be required to pay for any repairs or replacements directly to the property owner in full. If you do not complete the payment before you check out from the property, we will collect the payment from you on the property owner’s behalf.
If you leave behind a possession, we can arrange for it to be forwarded for a 10 Euro handling fee plus postage. We dispose of any unclaimed articles after twenty-eight (28) days.
17. Pets
Pets are not allowed unless we say so on the website. You must add your pet to your party at the point of booking. We recommend that any dog must have insurance which includes sufficient pet liability cover and you are wholly responsible for the supervision and behaviour of your pet at all times. If you take a pet with you, it is not allowed upstairs, on beds or furniture, or in any facilities, such as a swimming pool. You must not leave any pets unattended in the villa, including any garden, and you must keep dogs on a lead within the boundaries of your location (including the garden). Children must not be left alone with any animal. If you or any member of the party has a pet allergy, we cannot guarantee that dogs, or other pets, have not stayed in your chosen villa, even if the owner does not allow pets, nor can we accept any responsibility for any subsequent health reaction. Sometimes, owners may take their own pets to a villa. It is your responsibility to make specific enquiries before booking. You should also read the information on taking dogs on holiday included on our website. If there is a charge for taking a pet, you will be told at the time of booking.
18. Theft, damage and illness
Subject always and without prejudice to section 15 (Our responsibilities and liability to you), we are not liable for any damage, losses or expense arising out of or otherwise connected with theft, burglary, illness, injury, death, cost, claim or other sums of any description where it is due to the act or omission of the person affected, a third party unconnected with our suppliers, or was unforeseeable and beyond the control of us and/or our suppliers.
19. Guests with disabilities and other medical conditions
You must inform us before you book if anyone in your party has a disability or a medical condition. We will be happy to offer advice about suitable villa rentals, but where we are unable to accommodate the needs of the person concerned, we will not be able to confirm your booking.
If you do not impart any relevant information about guests with disabilities or serious medical conditions at the time of booking, we will not have the opportunity to attempt to meet those needs. This may result in the cancellation of your rental and you will be liable for any cancellation charges.
20. Your holiday insurance
By making a booking with us, it is your responsibility to ensure you have travel insurance cover in place for the duration of your holiday. Your policy must provide adequate cover for personal injury, death, medical and repatriation costs, loss of valuables, theft and accidental damage at the rental villa, personal liability, cancellation, curtailment and legal expenses. Subject always to section 15 (Our responsibilities and liability to you) and applicable law, we will not be liable for any damage, losses or expense arising due to or out of your failure to take out adequate travel insurance appropriate to your needs.
21. No Smoking
Please note, all our villas are strictly no smoking.
While the vast majority of our guests enjoy a problem-free stay at our rental properties, if you are unhappy about the service you are receiving while at your villa rental, you must immediately make us and the property owner or local representative aware at the time so that the situation can be rectified to the best of our abilities.
If the problem cannot be resolved locally, full details of any complaint must be received by us in writing to enquiries@to-tuscany.com within thirty (30) days of your return. We will respond within twenty-eight (28) days of receipt of your email or letter as applicable. If you fail to inform us of your problem at the time or make a complaint in the required manner and time period, we will not be able to resolve the problem or investigate and your rights under this contract may be affected.
By using our site you accept these terms
By using our site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our site.
There are other terms that may apply to you
The following additional terms also apply to your use of our site:
• Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, together with information on cookies and external links. Note that we are not responsible for websites to which we have a link.
• Our Booking Contract terms and conditions which will apply if you book a villa through us.
• Our How to Book information page
We may make changes to these terms
We amend these terms from time to time. Every time you wish to use our site, please check all of our terms to ensure you understand the terms that apply at that time.
We may make changes to our site
We may update and change our site from time to time
Use of materials on our site
You may print off one copy, and may download extracts, of any page(s) from our site for your personal use. For further information, including on restrictions on use, please see our Copyright Notice.
User-generated content is not approved by us
This website includes reviews uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us and we are not liable for any such content. The views expressed by other users on our site do not necessarily represent our views or values.
If you wish to complain about information and materials uploaded by other users please contact us
Our responsibility for loss or damage suffered by you
• Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to any person or business for any loss of profit, loss of business, business interruption, or loss of business opportunity.
• We exclude our liability to you arising from your use of this site, with two exceptions. Firstly, we do not exclude or limit in any way our liability to you where it would be unlawful to do so. (This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.) Secondly, different limitations and exclusions of liability will apply to liability arising as a result of any villa booking made by you - please see our Booking Contracts terms and conditions which include information on how we limit our liability
Uploading content to our site
Whenever you upload content to our site via our Client Reviews page any such contribution must be accurate (where it states facts) and honestly held (where it includes opinions) and you must ensure that such content is not defamatory or offensive.
You warrant that any such contribution complies with those standards, and you will be responsible for any loss or damage we suffer as a result of your breach of this warranty.
Any content you upload to our site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us and other users of our site a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our site if, in our opinion, your post does not comply with the content standards set out above.
Computer viruses
We are not responsible for viruses and you must not introduce them
We do not guarantee that our site will be secure or free from bugs or viruses.
Applicable laws
These terms of use, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction in the event of any disputes.
To Tuscany/Copyright and Intellectual Property Rights
Content on the To Tuscany website –
NOTICE - Copyright and other intellectual property rights
The following terms apply to all visitors, including guests or potential guests and villa owners, including clients of To Tuscany (herein termed “Users”) to www.to-tuscany.com and any associated websites, (herein known collectively and individually as the “Website”).
To Tuscany is the owner of all intellectual property rights, including copyright, in the content on its Website, including without limitation page designs, illustrations, graphics, professional and amateur photography, video, audio, and text.
Users agree not to copy or download, modify, reproduce, share or redistribute, display in public or use commercially, store or archive in any way any part of the Website content whether online, in print or in any other format or medium without the prior written approval of To Tuscany.
Users also agree not to assist any third party, whether directly or indirectly, to commit any unauthorised act in breach of this notice.
The restriction in this notice applies to all content that appears or has previously appeared on the Website at any time.
Terms and Conditions
